Understanding Platform Fees

A transparent breakdown of SEHRR's fee structure and how it supports our platform's growth and security.

Fee Structure Overview

💰 Complete Fee Breakdown

For Businesses Funding Campaigns:

• Payment Processing: 1.5% + ₦100 (capped at ₦2,000) - Secure transactions via Paystack
• No additional platform fees for campaign funding

For Creators Earning Rewards:

• Platform Fee: 10% - Applied when tasks are approved and rewards are added to your balance
• Instant Payout Fee: ₦100 - Optional fee for immediate transfers

For Creator Payouts:

• Standard Transfer: Free - Processed within 3-5 business days
• Domestic Transfer Fees: ₦10-₦50 - Based on bank and amount

Detailed Fee Calculations

For Business Campaign Funding

When you fund a campaign, you only pay Paystack's transaction fees. The fee is calculated as 1.5% of your campaign budget plus ₦100, with a maximum cap of ₦2,000 regardless of campaign size.

For Creators: Understanding Your Earnings

When your task gets approved, a 10% platform fee is deducted from your reward before it's added to your balance. This means you keep 90% of every task reward you earn.

Payout Options for Creators

Standard Payout (Free)

• Processing Time: 3-5 business days
• Fee: ₦0
• Best for: Regular withdrawals, no rush needed

Instant Payout (₦100 fee)

• Processing Time: Within 24 hours
• Fee: ₦100 flat rate
• Best for: Urgent cash needs

Domestic Transfer Fees

Depending on your bank and transfer amount:

• Minimum: ₦10
• Medium: ₦25
• Maximum: ₦50

Payment Processing Details

🔒 Secure Payment Handling

We partner with Paystack for all payment processing because:

• PCI DSS Level 1 Certified - Highest security standard
• Bank-grade encryption - Your data is always protected
• 24/7 fraud monitoring - Advanced security systems
• Instant payment confirmation - No delays in campaign activation

Supported Payment Methods

For Funding Campaigns:

• 💳 Credit/Debit Cards (Visa, Mastercard, Verve) - 1.5% + ₦100 (capped at ₦2,000)
• 🏦 Bank Transfers - 1.5% + ₦100 (capped at ₦2,000)
• 💵 USSD Payments - 1.5% + ₦100 (capped at ₦2,000)
• 📱 Mobile Money - 1.5% + ₦100 (capped at ₦2,000)

For Creator Payouts:

• 🏦 Bank Transfers (All Nigerian banks) - Free (standard) or ₦100 (instant)
• 📱 Other Supported Methods - Variable fees (₦10-₦50)

Fee Transparency Commitment

Common Questions

❓ Why do creators pay a 10% platform fee?

The 10% platform fee supports:

• Maintaining and improving the SEHRR platform
• Quality control and task verification
• Customer support for both creators and businesses
• Platform security and reliability
• Developing new features and opportunities

❓ Are there any hidden fees for businesses?

No hidden fees! Businesses only pay:

• Payment processing fees (1.5% + ₦100, capped at ₦2,000)
• No platform fees on campaign budgets
• No monthly subscriptions or hidden charges

❓ When is the instant payout worth it?

Consider instant payout (₦100 fee) when:

• You need funds urgently within 24 hours
• The convenience outweighs the ₦100 cost
• You're withdrawing a larger amount where ₦100 is a small percentage

❓ Can I see fee breakdowns before proceeding?

Yes! Our system shows you:

• Exact fees before funding any campaign
• Platform fee deduction before task approval
• Payout fee options before withdrawal
• Complete transaction history

Understanding Value for Money

For Businesses:

• No Platform Fees - Only payment processing costs
• Quality Creators - Pre-vetted community members
• Time Savings - Automated campaign management
• Performance Tracking - Real-time analytics and insights

For Creators:

• 90% Net Earnings - Keep the majority of your rewards
• Flexible Work - Choose tasks that match your schedule
• Multiple Payout Options - Free standard or paid instant transfers
• Growing Opportunities - Regular new campaigns and features

Payment Security Guarantee

Need Help With Fees?

If you have questions about specific charges or need clarification:

Support Options:

• 📧 Email: [email protected]
• 📞 Phone: +234 1 700 0000
• 💬 Live Chat: Available on our website

We're committed to maintaining a fair, transparent fee structure that supports sustainable platform growth while delivering exceptional value to both businesses and creators. 🤝