Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner. Choose between a Creator account (to complete tasks and earn money) or Business account (to create campaigns and grow your social media). You'll need to verify your email address to start receiving campaign notifications.

Question 2

What's the difference between Creator and Business accounts?

Accepted Answer

Creators complete social media tasks (likes, comments, follows) and earn rewards. Businesses create campaigns with budgets and set rewards for each task. Businesses fund campaigns and creators complete the tasks to earn money.

Question 3

How do I verify my email?

Accepted Answer

After signing up as a Creator, check your email for a verification link. Click the link to verify your account. If you didn't receive the email, check your spam folder or request a new verification email from your account settings.

Question 4

How do I find available tasks?

Accepted Answer

Once logged in, go to your Dashboard to see all available campaigns. You can filter by platform (Instagram, YouTube, etc.) and task type. When a new campaign is funded, you'll receive an email notification.

Question 5

What proof do I need to submit for tasks?

Accepted Answer

Submit clear screenshots showing the completed task. For likes: show the post with your like. For comments: show your comment on the post. For follows: show that you're following the account. Make sure the proof is clear and matches the task requirements.

Question 6

How long does task approval take?

Accepted Answer

Tasks are typically reviewed within 24-48 hours. Once approved, the reward is immediately added to your SEHRR balance. You can track your submission status in the "My Tasks" section.

Question 7

How do I withdraw my earnings?

Accepted Answer

Go to the Payouts section in your dashboard. You can request a payout once you reach the minimum withdrawal amount. We process payouts within 3-5 business days via bank transfer or other supported payment methods.

Question 8

How do I create a campaign?

Accepted Answer

Go to your Business Dashboard and click "Create Campaign". Fill in the campaign details: name, description, platform, target URL, budget, and reward per task. You can also upload a screenshot showing current engagement metrics for verification.

Question 9

What budget should I set for my campaign?

Accepted Answer

We recommend a minimum budget of ₦2,000 to ensure enough tasks for creator participation. The reward per task should be at least ₦50. Higher rewards attract more experienced creators and faster completion.

Question 10

How are tasks distributed to creators?

Accepted Answer

Once your campaign is funded, we notify all verified creators via email. Tasks are available on a first-come, first-served basis. Creators choose which tasks to complete based on the rewards and requirements.

Question 11

Can I pause or stop a campaign?

Accepted Answer

Yes, you can pause active campaigns at any time from your Business Dashboard. Paused campaigns won't appear to creators. You can resume them later. Completed tasks will still be processed and paid out.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Paystack payments (credit/debit cards, bank transfers) for funding campaigns. For creator payouts, we support bank transfers and other local payment methods in Nigeria.

Question 13

Is my payment information secure?

Accepted Answer

Yes! We use Paystack, a PCI DSS compliant payment processor. We never store your full payment details on our servers. All transactions are encrypted and secure.

Question 14

What are the platform fees?

Accepted Answer

We charge a 5% platform fee on campaign budgets. This helps us maintain and improve the platform, provide customer support, and ensure secure transactions for everyone.

Question 15

When will I receive my payout?

Accepted Answer

Payout requests are processed within 3-5 business days. You'll receive a confirmation email once your payout has been processed. Delays may occur during weekends or bank holidays.

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